We understand that you may change your mind once your hair arrives. Never mind, we’ve gotcha! We accept the return and exchange of products within 7 days of the delivery date. 

To be eligible for a return, your product must:

• Unworn 

• Be in a good/saleable condition

• Still have any original packaging 

• The product should not be changed in any way (for example, cut, washed, coloured)

• For wigs, the lace must NOT be cut or tampered with

•  Custom coloured wigs and ponytails cannot be returned 

To request a return or exchange please email luxehairzh@gmail.com with the following:

1. Attach clear photo of the product

2. Reason for your return/exchange request. 

Please note you will be liable to return shipping costs. 

* Method of refund - To the same form of payment used.